Our thoughts and prayers are with the residents of Victoria, North Queensland, Far North Queensland and the Gold Coast, who are experiencing severe weather conditions.
If you have been financially impacted, please let us know by clicking here.


LoanAccess is our online loan management platform where customers can manage their home loan, their way. For any questions or issues you may have, please start by visiting our FAQs.

LoanAccess Maintenance

We will be performing scheduled system maintenance from 2am to 5am Sunday 3/12/23 AEDT.
During this time, you will not be able to access statements or upload any documentation.
We apologise for any inconvenience.

Information for customers requiring financial assistance (including for floods)

Interest Rate Update

On 17 November 2023, we changed the interest rates on our variable rate home loans.
All customers will receive a letter in the post to advise of their new interest rates and repayment details.

November 2023

In light of the RBA cash rate decision, we are currently reviewing our variable interest rates.
Customers will be notified via post as soon as we reach a decision.

We are currently experiencing technical issues with our phone system.

Please email customercare@statecustodians.com.au with any urgent enquiries. We apologise for any inconvenience

Manage your home loan via web browser or our new mobile app!

You can manage your home loan in the way that suits you, whether that’s using the online LoanAccess portal or via our new LoanAccess mobile app! Features and benefits available on both platforms include: a responsive and user-friendly experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.

Download the free LoanAccess mobile app now:

Manage your home loan via web browser or our new mobile app!

Check out our new LoanAccess mobile app!

Customer benefits

Our Customer Benefits program will cease to operate as of 1 July 2023. Please refer to your email for more information.

About Us

We are a highly awarded home loan provider, focused on helping Australians get a better deal on their home loans.


State Custodians is a wholly owned subsidiary of Resimac Group Ltd, a leading non-bank lender in Australia and New Zealand, established in 1985 and recognised as Non-Bank of the Year at the 2020 Australian Mortgage Awards.

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Essential Website Maintenance
Please be aware that Loan Enquiry will be undergoing maintenance and it may not be available during
the following times:
8:00pm – 8:30pm (AEST) on Wednesday 21 April 2021

We apologise for any inconvenience this may cause.

Customer Care

For matters relating to your loan:
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