Information for customers requiring financial assistance (including for floods)

Interest Rate Update

On 21 July 2022, we changed the interest rates on our variable rate home loans.
All customers will receive a letter in the post to advise of their new interest rates and repayment details.

August 2022

In light of the RBA cash rate decision, we are currently reviewing our variable interest rates.
Customers will be notified via post as soon as we reach a decision.

We are currently experiencing technical issues with our phone system.

Please email with any urgent enquiries. We apologise for any inconvenience

Customer benefits

As a State Custodians customer, you get unlimited free access to our Customer Benefits program.


This entitles you and your family to exclusive discounts on a wide range of quality products and services, such as Coles, Woolworths, Ampol (Caltex), JB Hi-Fi, BWS and many more!


If you're a borrower with an active loan and still have not received an email with your State Custodians Customer Benefits membership information, please email your name and loan account details to

About Us

We are a highly awarded home loan provider, focused on helping Australians get a better deal on their home loans.


State Custodians is a wholly owned subsidiary of Resimac Group Ltd, a leading non-bank lender in Australia and New Zealand, established in 1985 and recognised as Non-Bank of the Year at the 2020 Australian Mortgage Awards.

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Essential Website Maintenance
Please be aware that Loan Enquiry will be undergoing maintenance and it may not be available during
the following times:
8:00pm – 8:30pm (AEST) on Wednesday 21 April 2021

We apologise for any inconvenience this may cause.

Customer Care

For matters relating to your loan:
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