Important customer update regarding cheques and deposit books

Effective 26 February 2021, State Custodians will be discontinuing cheque and deposit book access to customer loan accounts.

You can continue accessing your account online via
If you have not yet registered for online access to your account, click the 'New user' option to create a new account.

If you are in possession of any cheque books and/or deposit books associated with your account, we ask that you please destroy these on or before 26 February 2021. Fees and charges may apply if you attempt to use these after 26 February 2021.

We will also cease to accept cheques from you from 26 February 2021.

If you have any questions or concerns, please contact our Customer Care team for assistance via email or call 13 72 62 Monday to Friday from 8.30am to 5.30pm AEST.

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Essential Website Maintenance
Please be aware that Loan Enquiry will be undergoing maintenance and it may not be available during
the following times:
8:00pm – 8:30pm (AEST) on Wednesday 21 April 2021

We apologise for any inconvenience this may cause.

Customer Care

For matters relating to your loan:
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